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Please visit our website upesi.co.ke and register yourself using your email ID, mobile number and the identification document. Once your registration is approved, you can send money by just clicking the ‘Send Money’ tab in the web site.

National ID
Passport
Alien Card/Foreigner Card (for expatriates)
Driving License (newly issued)

There are a number of reasons that a payment may not go through. But the most common one involves incomplete profile registration. Here are the mandatory fields you must input to proceed 1) Upload ID and ID number 2) Date of Birth 3) Gender 4) Occupation 5) Nationality 6) Country

Yes. The limit is Kshs. 999,999/- for the individual remittances per transaction per day. However, there exist separate limits provided by the service provider for each corridor.

Yes. We secure all customer data using a multilayer security system. The data is encrypted and hosted on a secure server.

Mobile wallet transactions and bank transactions are instant, if it successfully passes through the AML checks. Cash pick-up transactions are ready for collection after 10 minutes.

We have an extensive network of countries where you can send money to. Kindly log in to your account or visit the About us page on our website to see which countries you can send money to.

We are open Monday through Friday from 8.00 a.m to 5.00 p.m and on Saturdays from 8.00 a.m to 12.00 noon

Sundays and holidays our offices are closed.

The Upesi app and automated services of mobile wallet and bank deposit transactions remain active throughout.

You can receive money from all over the world.

A sender will execute a transaction using your mobile number and name. Once this is done they’ll get a notification on their phone when the money has been added to your account. Plus, you’ll also receive a confirmation when the transfer is complete.

Cash pickups are payments that a beneficiary collects in person in the form of cash.

You can collect cash at Upesi Head office at Morningside Office park on Ngong Road or at any Sidian Bank branch nearest to you.

A sender can send money from either their bank account, mobile wallet or even cash through UPESI to the beneficiary’s bank account. The beneficiary receives the money in the specified account by the sender in real time.

You must have your valid form of Identification document, that is National ID, Passport (with a valid VISA), foreign ID or refugee certificate or any other supporting documents to transact.

You must also have the transaction code/transaction reference number.

Present your valid form of Identification at the UPESI Head office or at any Sidian Bank branch nearest to you and the transaction code or reference number.

UPESI is located at Morning side office park building, 4th floor, along Ngong road but you can find our services at any Sidian Bank branch near you.

Yes. You can cancel a cash pick-up transaction if the recipient has not received it yet. Bank transactions and mobile wallet transactions are instant and cannot be cancelled. However, a transaction that has not been transmitted due to the wrong details entered, can be cancelled by sending a request to customerservice@upesi.co.ke or by calling at 0709 656 000.

Yes. You can edit your account details such as address, phone number, and location. You may not modify other details such as ID/passport number, and Name

Send us an email at customerservice@upesi.co.ke and we shall call you back to assist. You may also call us at 0709 656 000 and talk to our customer service officer.

Yes. Our services are 24/7. If you find any challenges during holidays, please call our customer service officer at 0709 656 000 from 8 am to 5 pm.

The recipient does not have to pay any amount to receive money.

Please visit our website upesi.co.ke and register yourself using your email ID, mobile number and the identification document. Once your registration is approved, you can send money by just clicking the ‘Send Money’ tab in the web site.