General FAQS

  • How can I send money ?
  • What are the documents accepted for the registration?
  • Why can’t I complete a transaction?
  • Is there any limit to how much I can send?
  • Is my data secure on your platform?
  • How long does a money transfer take?
  • Where can I send money to?
  • What are your working hours?
  • Where can I receive money from?
  • How do I receive money into my mobile wallet with UPESI?
  • How do I receive a cash pickup with UPESI?
  • How do I send a Bank Transfer with UPESI?
  • What do I need to have to receive money?
  • What is the procedure for collecting money?
  • Where are you located?
  • Can I cancel a transaction?
  • Can I modify my account details?
  • I am not able to register online, what should I do?
  • Can I send money on weekends or public holidays?
  • Does the recipient pay any charges to get money?
  • How do I register an account


    Sending money from Kenya using Upesi’s Web App FAQS

  • How much does an international bank transfer cost?
  • How long does a money transfer take?
  • Is my data secure on your platform?
  • Can I cancel my transfer?
  • My recipient has not received the money
  • My transfer has been placed on hold
  • My transfer has not gone through
  • Where can I transfer money to from Kenya?
  • What information do I need to provide in the Web App to register?
  • How can I send you my ID?
  • What type of document do you accept to verify my identity?
  • Is there a limit on the maximum amount that I can send?
  • How do I pay for my transfer?